Legal
Refund Policy
Last updated 14 October 2026. This policy explains cancellations and refunds for Toktik plans, credits and top-up packs. It repeats section 6 of the Terms of Service, which governs if the two ever differ. The provider is Toktik HQ, an independent operator based in Singapore (not a registered company); contact hello@toktikhq.com.
1. Cancelling a subscription
You can cancel a subscription at any time from your billing page or by writing to hello@toktikhq.com; it stays active until the end of the period you have paid for and does not renew. We do not refund a part-used period.
2. Credits, top-up packs and crypto payments
Credits and top-up packs that have been used are not refundable. Payments made in crypto are non-refundable. Where the law gives you a refund or withdrawal right, or the payment provider's own terms require one, that right applies and prevails over this policy.
3. Charges in error and faults on our side
If you were charged in error or cannot use the service because of a fault on our side, write to hello@toktikhq.com and we will put it right.
4. How to ask for a refund
Write to hello@toktikhq.com from the email address on your account, with the date and amount of the payment and the reason for the request.